Terms and Conditions

1. Website and Services

  1. The online accommodation reservation services and any other services (the "Services") available on the website bookbedder.com (the "Website") are provided under the brand BookBedder by OneLab Solutions Sàrl ("We"), a Swiss limited liability company headquartered at Chemin du Bois-Désert 49, 1375 Penthéréaz, Switzerland, and registered in the trade registry of the Canton de Vaud under the UID CHE-102.015.272. Our VAT number is 102.015.272 TVA.
  2. Any use of the Website and the provision of the Services are subject to the terms and conditions set out below, as may be amended from time to time (the "Terms"). Anyone who accesses, browses and/or uses the Website and/or any of the Services through whatever platform (each a "User" or "You") acknowledges to have read, understood and agreed to the Terms.
  3. The Terms may be amended from time to time and such amendments shall be notified to Users on the Website or, if You are a Member (as defined in section 2.1), via the email address You provided to us. By continued use of the Website and/or the Services after any amendment of the Terms, You agree to be bound by any such amendment.

2. Member Accounts

  1. Certain Services and parts of the Website require registration and sign-in before they can be used and/or accessed. Upon invitation (cf. hereafter) and provided that You are at least 18 years of age and You have unrestricted legal capacity, You may register on the Website in order to create a free, personal and password protected account (the "Account") and become a member ("Member").
  2. Members warrant that all information provided to us in the registration process or otherwise is true and accurate. Members shall keep such information up to date at any time.
  3. As a Member, You agree to keep your password confidential. You acknowledge that You are fully responsible for the use that is made of your Account, including any third party use and use by minors irrespective of whether You authorized such use or not. You shall be fully liable for any losses and/or damages that may result from any such use. You agree to immediately notify us of any unauthorized use of your Account or any other breach of security.
  4. We reserve the right to temporarily or permanently disable any passwords, login details (including access to your Account) and to cancel your Account, at any time without notice and without any compensation, for any reason whatsoever.

3. Hotel reservations

a. General

  • 3.a.1. Members may book reservations with certain accommodation providers (each a "Hotel" or "Hotels") via their Account. Such Hotels may apply their own terms and conditions to reservations booked via the Website, the provision of accommodation and/or any other services and goods You may choose to purchase from such Hotels. You agree to be responsible to obtain such terms and conditions from such Hotels prior to booking a reservation; by booking a reservation, You agree to abide the terms and conditions of the respective Hotel and You understand that any violation of such terms and conditions may, result in the cancellation of your reservation and/or in your access to the respective Hotel being denied and/or in your forfeiting any monies paid for your reservation, or have other consequences. To the extent, a Hotel’s terms and conditions are in contradiction with these Terms with respect to a specific reservation booked via the Website, the terms and conditions of the Hotel shall prevail with respect to such reservation.
  • 3.a.2. By booking a reservation, You agree to receive a confirmation email and further communications such as (i) an email which We or the relevant Hotel may send to You shortly prior to your arrival date, including certain information on your destination and offers relevant to your reservation, and (ii) an email which We may send to you promptly after your stay at the Hotel inviting You to complete our guest review form.

b. Rates and prices

  • 3.b.1. Prices indicated on our Website are in Swiss Francs (CHF). The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.
  • 3.b.2. All prices on the Website are per room for your entire stay and are displayed including VAT (if applicable) and any other taxes (as required by any applicable law) and a fee We retain for our Services, unless stated differently on the Website.
  • 3.b.3. Notwithstanding section 3.b.2, some additional taxes and/or fees may apply in certain jurisdictions, such as visitor taxes, visa, entry taxes, tips and/or cleaning fees. If not expressly indicated on our Website, such fees and taxes shall be paid by You when and to the extent due. To the maximum extent possible, we try to include such taxes and/or fees in the prices indicated on our Website or to inform you if such taxes and/or fees may apply.
  • 3.b.4. Any optional services and/or goods You may choose to purchase at a Hotel shall be paid separately by You and are not included in the prices indicated on our Website.
  • 3.b.5. The Website indicates a percentage discount as part of the price information and without any warranty for correctness. Such percentage discount compares our price to the "best available rate" provided by the relevant Hotel or found as public information. To ensure that we are providing a fair comparison, we try to always use the same reservation conditions (meal plan, cancellation policy and room type), subject to availability of such conditions.
  • 3.b.6. All special offers and promotions are marked as such.

c. Prepaid reservations

  • 3.c.1. Certain reservations via the Website require prepayment. Therefore, we pre-negotiate room rates with certain Hotels. The price displayed on the Website is a combination of the pre-negotiated room rate and a fee for our Services (the "Total Reservation Price").
  • 3.c.2. By submitting a reservation request for a prepaid reservation through the Website, You authorize us to charge your credit card immediately for the Total Reservation Price and You agree that we shall book the relevant room and pay the pre-negotiated room rate on your behalf to the Hotel and We shall retain the fee for our Services.

d. Pay now or pay later

  • 3.d.1. For certain reservations, You may choose to pay online immediately or to pay later directly at the Hotel.
  • 3.d.2. If You select the "Pay Online Now" option, We will charge the price for such reservation indicated on our Website to your credit card immediately and remit your payment to the Hotel, retaining a fee for our Services.
  • 3.d.3. If You select "Pay Later at the Hotel", the Hotel will charge your credit card at the time of your stay, according to its payment policy. Tax rates and foreign exchange rates could change in the time between the booking of your reservation and your actual stay and payment. Your credit card provider may also charge a foreign currency conversion fee. You acknowledge and agree that all charges, taxes and other costs relating to your reservation are payable by You to the Hotel according to such Hotel’s terms and conditions.

e. Change, cancellation and no-show policy

  • 3.e.1. By booking a reservation via the Website, You accept the change, cancellation and no-show policy or any other applicable terms and conditions or policy of the relevant Hotel. The applicable change, cancellation and no-show policy of each Hotel is made available on our Website, during the booking procedure and in the confirmation email.
  • 3.e.2. Please note that certain rates or special offers are not eligible for change or cancellation. We recommend checking the room details thoroughly for any such conditions prior to booking a reservation.
  • 3.e.3. A reservation which requires a down payment or prepayment (wholly or partly) may be cancelled by us or the relevant Hotel (without prior notice) if the relevant amount(s) cannot be collected in full on the relevant payment date in accordance with the relevant payment policy.
  • 3.e.4. You entirely carry the risk of late payment, indication of wrong bank, debit or credit card details, invalidity of used credit/debit cards and/or insufficient funds and You shall not be entitled to any refund of any prepaid amount unless the Hotel agrees or allows otherwise under its change, cancellation and no-show policy.
  • 3.e.5. If You wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein or use your Account. You may be charged for your adjustment and/or cancellation in accordance with the relevant change, cancellation and no-show policy or not be entitled to any refund of any (pre)paid amount. We recommend reading the relevant change, cancellation and no-show policy carefully prior to booking any reservation.

4. Reward Program

  1. Members may invite any other physical person interested in becoming a Member. To do so, each Member is provided with a unique invitation code that shall be communicated with any invitation of a possible new Member and entered by such new Member upon registration.
  2. Upon registration of a new Member, We create a link between the inviting Member (the "Sponsor") and the invited Member (each a "Friend").
  3. If the Friend cancels his/her Account or if such Account is cancelled by Us, the link between a Sponsor and a Friend is lost permanently, even if the Friend becomes a Member again. The number of Friends per Member/Sponsor is not limited, but a Friend may only have one Sponsor.
  4. Friends cannot be transferred to another Account. If a Member creates a new Account any existing Friends are lost.
  5. Members collect rewards in the form of points ("BedCoins") based on their own and their Friends’ use of the Services (the "Bedder Rewards Program"). One (1) night's stay by the Member or one of his Friends booked via the Website equals one (1) BedCoin.
  6. BedCoins are awarded once the relevant stay has been fully consumed, typically one day after check-out. BedCoins may be redeemed as a reduction of the cost of future stays at selected hotels. BedCoins are valid for a minimum of 12 months from the date they are awarded and no compensation or refund will be made for unused and expired BedCoins.
  7. The value of the accumulated BedCoins is calculated automatically based on the average room rate of all stays that have generated the BedCoins, both the Member's own stays and those of his Friends. The value of a BedCoin will thus in general be different every time a BedCoin is awarded. The value of all BedCoins awarded is indicated on the Member's Account.
  8. BedCoins may be freely accumulated and redeemed when booking a reservation via the Website. When booking a reservation via the Website, Members may choose to redeem all or only part of the BedCoins they have accumulated. BedCoins may not be redeemed in any other form (i.e. they have no cash value and may not be redeemed when booking a reservation directly at the Hotel or on a different booking platform).
  9. BedCoins are not transferrable. If a Member creates a new Account he cannot transfer unused BedCoins from another Account.
  10. If any BedCoins are redeemed for the booking of a reservation and such reservation is later cancelled without penalties (i.e. a refundable reservation), such BedCoins shall be returned to the Member and will reappear on his Account within 48 hours.
  11. If a reservation is cancelled with penalty (i.e. a non-refundable reservation) any BedCoins redeemed for the booking of such reservation are considered redeemed and are not returned to the Member.
  12. The Reward Program is without obligation whatsoever and We reserve the right to amend the conditions of the Reward Program without any refund or compensation for decreased value and/or cancellation of awarded Reward Points and/or BedCoins due to such amendment and to change or disable any invitation codes at any time without notice.

5. Restriction of permitted use

  1. Our Services are made available for personal and non-commercial use only. Therefore, You are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or Services available on the Website for any commercial or competitive activity or purpose.
  2. Any speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that reservation services proposed on the Website as part of our Services shall be used only to make legitimate reservations or purchases for You and/or for any third person for whom You are authorized to make such reservation. You understand that any abuse of such reservation services may result in You being denied access to such all or part of the Services.
  3. You represent and warrant that your use of the Website and/or the Services does and will not infringe upon any third party rights.

6. Ranking and guest reviews

  1. The default setting of the ranking of Hotels on our website is 'Recommended' (or any similar wording) (the "Default Ranking"). For your convenience we also offer other ways to rank Hotels. Please note that the Default Ranking is created through a fully automatic ranking system (algorithm) and based on multiple criteria defined by us at our own discretion.
  2. Guest reviews may be (a) uploaded onto the relevant Hotel’s information on our Website for the sole purpose of informing other Users of your opinion of the service and quality of the Hotel, and (b) (wholly or partly) used by us at our sole discretion (e.g. for marketing, promotion or improvement of our Services) on our Website or such social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by us and/or any of our business partners.
  3. We reserve the right to adjust, refuse or remove reviews at our sole discretion.

7. Privacy and data protection

  1. We may process a variety of information provided by and/or collected from You. Such information includes IP addresses, browser and device information, information regarding User activity on the Website, booking preferences, personal and other information provided for the registration process, for reservations or otherwise, your Account details, data and information, credit card details and reviews and comments as well as any other information We obtain through operating the Website ("User Information").
  2. Your internet browser may allow the Website to install "cookies" (anonymous text files) on the User’s device. You may block "cookies" via the settings of their internet browser. Blocking "cookies" may affect the proper functioning of the Website.
  5. We use industry-standard security measures to protect User Information against loss, misuse and alteration. We store User Information in a secure operating environment that is not available to the public, but cannot guarantee complete security.
  6. We reserve the right to disclose User Information in the event of a warrant, court order or legal action requiring disclosure of such information or if We consider disclosure necessary in order to comply with the law or to protect our rights and other interests, such as to prevent fraud or imminent harm and ensuring the security of our network.
  7. Users may at any time contact us at support@bookbedder.com in order to ask for correction or cancellation of wrongful or misleading information relative to such User. We will in such case verify whether such User Information is wrongful or misleading and decide accordingly to keep, correct or cancel such information, subject to mandatory provisions of law.

8. No liability

  1. To the extent permitted under applicable law, We, and any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the Website and its content (each a "OneLab Person"), waive all liability for any direct, indirect, consequential or special losses or damages of any kind whatsoever, arising from, or in connection with, the use of the Website, including authorized or unauthorized third party use of Accounts, or any reliance on any of the content provided on the Website or otherwise in connection with our Services. To the extent the exclusion of liability should not be permitted under applicable law, it shall be limited to an aggregate amount equal to the cost of your relevant reservation as set out in the confirmation email (whether for one event or series of connected events).
  2. You shall hold us and OneLab Persons harmless against any damage arising from their use of the Website. In particular, You shall indemnify us and/or OneLab Persons for, and hold us and/or OneLab Persons harmless from, any claim (including legal and attorneys' fees) by any third party in connection with their use of the Website, including authorized or unauthorized third party use of Accounts.
  3. We provide the Website and all content therein without express or implied warranties of any kind and We do not warrant for uninterrupted and/or error-free availability and/or accessibility of the Website, nor for continuous availability of information once provided on the Website at all times.
  4. We reserve the right to temporarily or definitively, partially or completely block or cancel any User and/or Account at any time for any reason without notice. We exclude all liability for the loss of any content and any other loss, loss of profit or any other damage that might arise in connection with the blocking or cancellation of any Account.
  5. The Website may include advertisements, links to other websites and/or similar content. Users have no claim against us for the placement of advertising, links or similar content on the Website or in connection with the display of such content and We are not responsible for the content, accuracy or opinions on other websites and such websites are not investigated, monitored or checked for accuracy or completeness.

9. Intellectual property

  1. We own the copyright and all intellectual property rights on content published on the Website and the software required for our Services or have acquired an appropriate consent or license from our suppliers and/or providers to publish such content on the Website or use such software for the provision of our Services.
  2. To the extent that any intellectual property rights, in particular copyright, exist or arise in connection with your contributions to the Website, in particular your guest reviews, You hereby assign, transfer and set over all such intellectual property rights to us and/or grant us a free, exclusive, perpetual and non-revocable license to use such contributions in connection with the Website, if and to the extent such rights may not be assigned or transferred under applicable law. You hereby represent and warrant that any such contributions do not and will not infringe upon any third party rights.
  3. We, respectively or suppliers and/or providers, where applicable, exclusively retain ownership of all rights, title and interest in connection with the Website and You are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission by Us.
  4. Users who think that the provision of any content on the Website infringes any copyright or other intellectual property right may at all times contact us at support@bookbedder.com and ask us to remove such content from the Website.

10. Duration and termination

  1. The Terms are applicable to any User as long as such User continues to use the Website and/or maintains an Account, if any, and to any reservation booked via the Website.
  2. Users may at all times terminate their relationship with us governed by these Terms by ceasing their use of the Website and cancelling their Account, if any.
  3. We may at any time terminate our relationship with Members by cancelling their Account.
  4. If an Account is cancelled, all of the Reward Points and Free Nights in connection with such Account will automatically cease with no refund or compensation whatsoever and will not be awarded again in case of registration of a new Account by such Member.
  5. If a User ceases to use the Website and/or cancels his Account, if any, or if we cancel a Member’s Account, provisions of the Terms which are by their nature meant to survive, shall stay in effect, in particular provisions regarding change, cancellation and no-show policy, liability, privacy and data protection, intellectual property as well as governing law and jurisdiction.

11. Miscellaneous

  1. These Terms are construed in accordance with and the provision of the Website and our Services shall be governed by Swiss law, at the exclusion of any conflict of law rules. Any dispute arising in connection with the Website, our Services or these Terms shall exclusively be submitted to the competent courts in Lausanne, Switzerland and, to the extent permitted under applicable law, You disclaim any other possible jurisdiction.
  2. The original English version of these Terms may have been translated into other languages. In the event of a dispute about the content or interpretation of these Terms or in case of any inconsistency or discrepancy between the English version and any other language version, the English language version shall prevail. The English version is available on our Website (by selecting the English language) or shall be sent to You upon your written request.
  3. If any provision of these Terms is or becomes invalid, unenforceable or non-binding, this shall not affect any other provision thereof. In such event, such invalid, unenforceable or non-binding provision shall nonetheless be enforced to the fullest extent permitted under applicable law, insofar as the invalid, unenforceable or non-binding provision shall be replaced by a valid, enforceable and binding provision reflecting to the greatest extent possible the intent of the original provision.

12. Contact

  1. If You have any questions regarding the Website, the Services, or the Terms please contact us at support@bookbedder.com.